Built Around You: How FieldView™ Support Goes Beyond Troubleshooting

A key part of our training is to listen intently. When you call in, we’ll ask you questions designed to give us the clues we need to quickly navigate your issue. It's similar to when you take your car or truck into a mechanic and they ask about the last time you changed your oil, your battery's age, if the problem happens on a cold day or a hot day, etc. A seasoned mechanic doesn’t expect you to know the answer; they find it for you. Every time we pick up the phone, we’re ready to listen.

Farming equipment is always changing. New products can have differences from prior versions that are slight or significant. Getting all of these pieces of equipment to work with FieldView is something we’re always improving upon, and our team is well versed in helping you navigate the solution for your unique setup. Regardless of the color of your combine, planter or sprayer, someone on our team is familiar with your setup. 

Not only does our team include colleagues with degrees in precision agriculture and agriculture systems management, but team members also focus on building specialties. From generalists with a wide range of product knowledge to experts who focus on topics like data management, our team has you covered.

Our Support team of course includes tech experts who help you troubleshoot issues. But did you know that we also have people dedicated to proactively looking for ways that you could be using FieldView to add even more value to your operation? That’s right — we reach out to customers to provide insights and guidance customized to how you’re currently using FieldView, and how you could get more out of your subscription. Even if you’ve never needed our Support team for an issue, don’t be surprised if we call you!

When you call in, we’re measuring the length of your call and the time it takes to solve the issue. At the end of each week, we go over call reports and see where we could improve. At this time of year, you could say this is like our own harvest summary report.

Your busy season is our busy season. During the jam-packed times of preparing for planting and checking off all your to-dos for harvest, we offer extended hours of support. This is yet another way we're invested in customer success. If you run into an issue, call us and we’ll work hard to help you keep your harvest running smoothly. Or if your harvest is complete, we can help you ensure your data is in your account and ready to help you analyze what worked and what didn’t.

We hope your 2020 season has been great, and remember, we’re only a phone call away at 888-924-7475.